Please note all items ordered through the shop are made to order. This means we do not have stock available to exchange in the case of incorrect sizing or change of mind. If an item is damaged or of poor quality, please let us know within 7 days of receiving the item via email to info@cbva.org.au.

Please refer to our detailed Refunds and Returns Policy for more information.

Claims must be submitted to CBVA via email to info@cbva.org.au no later than 14 days after the estimated delivery date.

Please refer to our detailed Refunds and Returns Policy for more information.

Some products are produced and fulfilled locally from Australian suppliers, while others are produced overseas. Products which are produced overseas will attract a higher shipping cost. We have made our best efforts to source products from Australian suppliers where possible to minimise shipping time and cost.

Please remember that each item you order is produced individually, and will therefore be shipped individually, so shipping costs will be additive.