Policy version: 0.1Policy effective date: 2025-04-01Inherited PoliciesRelated PoliciesAdult Coaching PolicyPrivate Sessions PolicyIntroductionThe purpose of this policy is to outline the conditions under which classes may be cancelled and refunds issuedDefinitionsEarly cancellation – A late cancellation occurs when a player cancels their attendance to a class with more than 10 hours ahead of its scheduled start time.Late cancellation – A late cancellation occurs when a player cancels their attendance to a class with less than 10 hours ahead of its scheduled start time.No show – A ‘no show’ to a class occurs when a player’s attendance is not recorded in Mindbody.
Operations – Adult CoachingPlayer obligationsEarly cancellations through Mindbody will not incur any cancellation fee.The class fee will automatically be refunded.Late cancellations through Mindbody may incur a $5 fee late cancellation fee.The class fee will not be automatically refunded.The purpose of this fee is to encourage commitment to attend booked training sessions. Late cancellations can take the spot of other players wanted to train.It will be at the discretion of CBVA to waive this fee and/or refund the class to the player.If a player’s attendance is not recorded (i.e. a ‘no show’) then they may be charged a $5 no show fee.The class fee will not be automatically refunded.It will be at the discretion of CBVA to waive this fee and/or refund the class to the player.CBVA Coach obligationsIf a training class is unable to proceed (due to poor or dangerous weather conditions, or otherwise), the coach must cancel the session in Mindbody as soon as practicably possible.The class fee will be automatically refunded.Poor or Dangerous Weather CancellationsCancellations relating to weather are usually made 75-90 minutes (latest 60 minutes) in advance of the training session start time.Participants will receive an email if their scheduled training session has been cancelled.Beach volleyball is an outdoor sport played in most conditions, provided it does not compromise player safety. Forecast rain will not necessarily result in a training session being cancelled.If the rain is light or patchy, the session will likely go ahead.If the rain is heavy, the session will likely be cancelled.The path and intensity of thunderstorms are sometimes difficult to predict, and classes may be cancelled to ensure player safety.
